August 6, 2015

Windows 10 Upgrade Issues


Windows 10 Upgrade Issues

Yes Windows 10 is here and yes anybody with a genuine copy of Windows 7, 8 or 8.1 can get it for free for the first year!  However…. With such a huge task and inevitably with Microsoft, people are reporting problems upgrading, we have compiled a list of the most common issues our customers have asked us:

Where to Reserve a free Windows 10 Upgrade

Some customers report having a very hard time finding the Windows 10 upgrade. Mostly, that’s because Microsoft doesn’t want you to manually install the update. Instead, the company hopes that you’ll upgrade directly through Windows itself. To do this, turn Windows updates back on if you’ve turned them off. Once all of your updates are installed there’ll be a flag in the bottom-right corner of your screen. Click on it and reserve your copy.

How to do a Clean Windows 10 Install

Microsoft hopes you’ll do an in-place upgrade of Windows 10 if you’re eligible. If you are eligible for a free Windows 10 upgrade, but want to start fresh you can do that too by grabbing the Windows 10 Download tool. Click here and download the Windows 10 Download Tool from Microsoft’s website.   Most people will need the top version on the list and the 64bit version of the operating system, if your not sure give us a ring

Reserved but Missing Windows 10 Install

If you’ve reserved a free Windows 10 upgrade, but have no idea why it’s not available, you shouldn’t worry. Microsoft is rolling out the upgrade in phases, starting with machines it has seen upgrades complete on easily. Give it a few days or even a week. If you’re feeling impatient, you can use the link in the previous post.

Something Happened Error

Even when users get Windows 10 running on their PCs, they are running into issues. One issue that happens is simply being referred to as the Something Happened error. It’s called that because that’s what shows up on-screen. Microsoft has a tool to automatically fix this issue and it is called the Windows Update Troubleshooter. If you’re an experienced user you can manually try and fix this with the Command Prompt by following these instructions.

Windows 10 Will Run on This PC Devices Issue

Some are reporting that the upgrade system tells them Windows 10 is compatible with their PC, but some devices don’t work. If that’s the case, go ahead and do the update anyway.  After the update is finished, you can have Windows Update download any new drivers for the devices inside your notebook, desktop or tablet. Manually check for updates after you’ve upgraded by going to Start, then Settings, then Update and Security. Tap or click on Check for Updates.  If you’re still having trouble we can help you troubleshoot any hardware that’s not playing ball.

Where to Find Your Windows Key

Doing a completely fresh install requires that you have your product key from the version of Windows that was on the PC before Windows 10. If you have Windows 7 or Windows 8 look for a sticker somewhere on your PC. If you are using Windows 8.1 the key may be embedded in your device. If that’s the cause you’ll need for the Windows product key that should have come in the paperwork for your device.  If you can’t find it, don’t panic! You will need to run the Windows 10 media creation tool and do the upgrade, once your computer has been registered on Microsoft’s servers you can do a fresh install.

Windows 10 Is Not Genuine

According to most estimates there are millions upon millions of PCs not running a genuine copy of Windows 7 or Windows 8.1. If you get the Windows 7 is not genuine there’s very little that you can do for free. Free Windows 10 upgrades are only being given to users who have genuine versions of Windows 7 and Windows 8. Genuine means that either the copy of Windows that came with your machine is directly from Microsoft’s hardware partners or someone purchased a copy of Windows directly from Microsoft and installed it. Good luck with your upgrade and don’t forget, we’re here to help if you get in a mess!